Frequently Asked Questions
Everything you need to know about your Ninepine experience.
What is Ninepine's shipping policy?
We offer standard and express shipping worldwide. Orders are typically processed within 1-2 business days. Free standard shipping is available on orders above a specific threshold depending on your location.
How do I initiate a return or exchange?
We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached. You can start the process via our online Returns Portal.
How do I find the right size for me?
Each product page features a detailed size guide and 'Find My Fit' calculator. We recommend measuring yourself and comparing it against our size charts for the most accurate fit.
What payment methods do you accept?
Ninepine accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and localized 'Buy Now, Pay Later' options like Klarna in supported regions.
How should I care for my Ninepine garments?
To ensure longevity, we recommend washing our technical fabrics in cold water on a gentle cycle and hanging them to dry. Avoid using fabric softeners or bleach.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we have a very limited window for changes. Please contact our support team immediately if you need to update your shipping address.