Returns & Exchanges
At Ninepine, we want to ensure you are completely satisfied with your purchase. If your new gear isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery.
Start Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Follow the prompts to generate a prepaid shipping label and download the return packing slip to include inside your package.
Pack and Ship
Place the items in their original packaging with tags attached and drop the parcel off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing